Wednesday, 14 October 2015

Consumer Rights

Q.1. The  agencies  which  look  into  the complaints of the consumers are popularly called :
(a)  consumer courts  (b)  consumer commissions (c)  consumer forums   (d)  consumers cells
Q.2. An Act which ensures citizens of India to know about the functioning of the government departments :
(a)  Right to Seek Redressal Act  (b)  Right to Information Act
(c)  Right to Represent Act (d)  Right to Protection Act
Q.3. The organisation which helps guide the consumers on how to file cases in the consumer courts are popularly called :
(a)  consumer cells     (b)  consumer associations  (c)  consumer forum   (d)  consumer societies
Ans. (c)
Q.4. The  organisation  which  lays  down standards of  products at the international level is called :
(a) ISI (b) ISRO            (c) ISO (d) WCF
Q.5. Choose the factors which gave birth to the consumer movement in India :
(i)  hoarding       (ii)  black marketing      (iii)  food shortage           (iv)  adulteration of food
(a)  (i) only            (b) (i) (ii) (iii) only      (c)  (ii) (iii) only   (d) all the above
Q.6. The process in which the quality of a food substance is lowered through the addition of another substance is called :
(a)  mixing two substances       (b)  adulteration         (c)  sub-standard quality         (d)  all the above
Q.7. The Act which was enacted to protect the consumers :
(a)  Consumer Redressal Act (b)  Right to Information Act
(c)  Consumer Protection Act (d)  Right to Represent Act
Q.8. Name  the  court  to  which  a  consumer can approach, having a claim of Rs. 40 lakhs
(a) National Consumer Court           (b)       State Consumer Court
(c) District Consumer Court            (d)  None of the above
Q.9. Factors which cause the exploitation of the consumer :
(a)  Limited and wrong information                         (b)  Illiteracy  and  ignorance  of  the consumer
(c)  Few sellers and limited competition                  (d)  All the above
Q.10. When was  ISO  certification established?
(a) 1952 (b) 1947                   (c) 1965 (d) 1982
Q.11. Name   the   right   under   which   a consumer can claim compensation for the damage caused by any product.
(a)  Right to Safety       (b)  Right to Seek Redressal      (c)  Both (a) and (b)    (d)  None of these
Q.12. Which logo or mark you will have to look for on a biscuit packet?
(a)  Agmark               (b) ISI mark               (c)  Hallmark            (d) ISO mark
Q.13. Which  certification  is  maintained  for standardisation of jewellery?
(a)  ISI                       (b) Agmark                (c)  Hallmark            (d) None of these
Q.14. Name  the Act  under which  consumer courts have been established :
(a)  National Consumer Commission Act             (b)  State Consumer Commission
(c)  Consumer Protection Act                             (d)  None of these
Q.15. To    protect    themselves    what    do consumers need?
(a)  Consumer Forums                                           (b)  Consumer Protection Councils
(c)  Consumer movement                                     (d)  Consumer awareness
Q.16. Which mark should you look for while buying honey?
(a)  ISI                       (b) ISO (c)  Agmark               (d) ISO
Q.17. The logo of ISI, AGMARK, HALLMARK on a product certifies its
(a)  quality standards      (b)  ingredients of the product (c)  expiry date of the product (d)  none of these
Q.18. National Consumers Day fall on :
(a)  31 March            (b) 23 August (c)  24 December      (d) 25 January
Q.19. Consumers  International  was  created by
(a)  UNESCO            (b) UN              (c)  UNICEF             (d) World Bank
Q.20. Consumer  Protection  Act  (COPRA) was enacted by Indian Government in :
(a)  1986                    (b) 1983           (c)  1988                    (d) 1985
Q.21. MRP on a product represents :
(a)  minimum retail price (b)  maximum retail price (c)  micro retail price    (d)  none of the above
Q.22. Right  to  Information  (RTI) Act  was enacted by the Government of India in :
(a)  October 2005        (b)  December 2005    (c)  January 2006    (d)  None of the above
Q.23. District level consumer courts can settle claims upto :
(a)  Rs 20 lakh         (b) Rs 1 crore                   (c)  Rs 50 lakh         (d) Rs 80 lakh
Q.24. Consumer Protection Act, 1986 covers the whole of India except
(a)  the state of Jammu and Kashmir                   (b)  Andaman and Nicobar Islands
(c)  Lakshadweep                                              (d)  none of the above
Q.25. Marketing of goods and services which are hazardous to life and property is covered under :
(a)  right to be protected   (b)  right to be assured   (c)  right to seek redressal  (d)  right to be informed
Q.26. As per Consumer Protection Act, 1986, unfair trade practices do not involve which of the following?
(a)  false or misleading representations                       (b)  bargain price
(c)  non-compliance  of  product  safety standard       (d)  offering discounts or rebates
Q.27. Who  can  seek  information  under  the   RTI Act, 2005?
(a)  A group of persons (b)  An individual citizen (c)  A registered company   (d)  An association / society
Q.28. If  information  is  not  provided  or denied, what can you do under RTI Act?
(a)  Cannot do anything                           (b)  Fight  with  PIO  (Public  information officers)
(c)  Appeal to appellate authority           (d)  Request again
Q.29. Which of the following is covered under public services?
(a)  Postal services                                          (b)  Mobile repair services
(c)  Washing machine after-sale services       (d)  None of the above
Q.30. Which of the following does not come under local taxes in MRP of a product?
(a)  Central sales tax       (b)  Luxury tax           (c)  State sales tax        (d)  VAT (value added tax)
Q.31. The consumer movement in India has led to the formation of various organisations which are locally known as :                                      
(a)  Consumer Protection Council                        (b)  The Consumer International
(c)  The Consumer Protection Act (copra)           (d)  The World Trade Organization
Ans. (c)
Q.32. Which one of the following is not true regarding the Right to Safety ?
(a)  Right to be protected against unsafe appliances.
(b) Right to protected against unsafe working conditions.
(c) Right to seek information about functioning of       government departments.
(d)  Right to be protected against services which are hazardous to life.
Q.33. Who amongst the following is protected through rules and regulations in the market place ?                     (a)  The shopkeepers      (b)  The manufactures       (c)  The consumers           (d)  The suppliers
Ans. (c)
Q.34. On which of the following date does we celebrate the National Consumers' Day?
(a)  24 October         (b) 14 October                 (c)  24 December      (d) 14 December
Q.35. Which  one  of  the  following  quality certification is obtained by food processing companies ?    
(a)  Agmark               (b) ISI             (c)  ISO                     (d) Hallmark
Q.36. In  October  2005,  the  Government  of India enacted a law known as :
(a)  Right to Choose Act (b)  Right to Information Act (c)  Women Reservation Act (d)  Anti-corruption Act
Q.37. Which  right  of  the  consumers  is violated if the consumers are not allowed to get their claims settled against the manufactures in case they are cheated or exploited ?
(a)  Right to seek redressal  (b)  Right to choose (c)  Right to be heard (d)  Right to equality
Q.38. When  was  the  'Right  to  Information Act' passed ?                      
(a)  In January 2002 (b) In March 2004 (c)  In October 2005 (d) In July 2007
Q.39. Which  of  the  following  laws  was enacted by the Government of India in the year 2005 ?             (a)  The Right to Information Act                (b)  The Consumer Protection Act
(c)  The Right to Education Act     (d)  The Right to Property Act
Q.40. Which  one  of  the  following  is  the agency that develops standards for goods and services in India ?
(a)  CUPRA                                                     (b)  National Consumer Court
(c)  Consumer Protection Councils                (d)  Bureau of Indian Standards
Q.41. Which  one  of  the  following  is  not  a function of Consumer Protection Councils ?                   (a)  They  guide  consumers  how  to  file cases
(b) On many occasions they represent individual consumers  in   the consumers court
(c) They create awareness among the people               (d)  They help the consumer financially
Q.42. At the global level, this has become the foundation for consumer movement :
(a)  Consumer International      (b)  COPRA          (c)  Consumer Forums       (d)  None of the above
Ans. (a)
Q.43. Which of the following is not a right of consumers?
(a)  Right to safety      (b)  Right to be informed         (c)  Right to choos
(d)  Right to constitutional remedies
Ans. (d)
Q.44. Suppose  you  want  to  buy  toothpaste and the shopowner says that he/she can sell the toothpaste only if you buy a toothbrush, which  of  your  right  is being violated by the shopkeeper ?
(a)  Right to safety (b)  Right to be informed (c)  Right to choose         (d)  Right to represent
Q.45. A chemist sold you a medicine of expiry date under which consumer right you can approach the consumer court ?
(a)  Right of Safety               (b)  Right to Seek Redressal
(c)  Right to Education      (d)  Right to Equality
Q.46. India celebrates 24th December as :
(a)  National Consumers Day                              (b)  National Producers Day
(c)  National Tourism Day                                   (d)  National Grievance Day

1.(a), 2.(b), 3.(c), 4.(c), 5.(d), 6.(b), 7.(c), 8.(b), 9.(d), 10.(b), 11.(b), 12.(a), 13.(c), 14.(c), 15.(d), 16.(c), 17.(a), 18.(c), 19.(b), 20.(a), 21.(b), 22.(a), 23.(a), 24.(a), 25.(a), 26.(d), 27.(b), 28.(c), 29.(a), 30.(d), 31.(c), 32.(c), 33.(c), 34.(c), 35.(c), 36.(b), 37.(a), 38.(c), 39.(a), 40.(d), 41.(d), 42.(d), 43.(d), 44.(c), 45.(a), 46.(a)

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